Frequently Asked Questions

Everything you need to know about SAXX Underwear, shipping, and our BallPark Pouch™ technology.

What makes SAXX Underwear different from other brands?

Every pair of SAXX features our patented BallPark Pouch™ technology—a 3D hammock-shaped pouch that keeps everything in place, preventing skin-on-skin friction and providing chafe-free comfort.

How do I find the right size for me?

We recommend referring to our comprehensive Size Guide found on each product page. Our underwear is designed for a modern fit; if you are between sizes, we generally suggest sizing up for a more relaxed feel.

What is your return policy?

We offer a 45-day Comfort Guarantee. If you aren't 100% satisfied with your first pair of SAXX, you can return them for a full refund or exchange within 45 days of purchase, no questions asked.

How should I wash and care for my SAXX?

To maintain the longevity of the technical fabrics, machine wash on a cold, gentle cycle and tumble dry on low. Avoid using bleach or fabric softeners, as these can break down the moisture-wicking fibers.

How long does shipping take?

Standard shipping typically takes 3-7 business days within North America. Express shipping options are available at checkout if you need your order sooner. You will receive a tracking number via email once your order ships.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at the time of checkout.